How do I know when to contact the Help Desk?
Types of issues that should be directed to the UF Computing Help Desk include:
- If you can’t log into e-Learning
- If you have clicked on the “submit” button for an assignment and nothing happens
- If you can’t upload an assignment after following the instructions and the issue appears to be due to a system problem
- If e-Learning has given you an error message and you can’t complete an assignment
In the event that you have this sort of “system issue” technical difficulties with e-Learning, please contact the UF Computing Help Desk at 352-392-HELP (4357) or e-mail email@example.com
If your technical difficulties will cause you to miss a due date, you MUST report the problem to e-Learning and include you ticket number in your follow-up communication with your instructor as a part of your explanation regarding the missed assignment.